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아지노모도셀리스트코리아(주) - [경력/바이오/인천송도] 품질관리그룹 QC 채용

SummaryThis position is responsible for MICE planning at INSPIRE Entertainment Resort, directly reporting to the Assistant Director of MICE Planning. The MICE Planning Specialist handles sales group bookings. This position works closely with the MICE Sales Specialist in contract negotiations and servicing groups as it relates to event services.Planning Specialist acts as the liaison between Meeting Planners and the hotel teams. Responsibilities include administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. MICE Planning also are the on-site contacts and are responsible for the smooth execution of all events.Primary Duties and Responsibilities&nbsp;(including, but not limited to):<ul><li>Primary sales efforts are in Banquet Food, Beverage and Meeting Room Rental. Must be able to effectively sell the services of the resort to gain commitment from the customer and work well with all departments in the resort to ensure that services are delivered as communicated to the client. This position will be responsible for overall MICE team revenue goal.</li><li>Service responsibilities include managing the executed sales agreement, detailing all F&amp;B and all other meeting needs, identifying ways to enhance the experience, effectively manage room blocks, understanding group history and pick up performance, being the group onsite point of contact, conducting all administrative tasks, group billing management and finalizing post-event reports.</li><li>MICE Planning Manager is expected to assist with team leadership duties such as leading by example in conflict resolution, client management, system administrative management, timely communicating client’s needs to hotel staff, supporting DoMICE and ADoMICE Planning with event executive and coordinator management, meeting services providers such as Audio-Visual partners, outside vendors before, during and after event to ensure a high level of service.</li><li>MICE Planning Manager is expected to conduct a Sales &amp; Catering system administrative role as a system champion to manage, update and clean up the data to make sure all information is correctly recorded and kept within the system.</li><li>MICE Planning Manager will be the point of contact for assigned bookings and communicate directly with client based on the required timeline.</li><li>Upsell guestroom, F&amp;B, meeting room, AV and other revenue items out of the contract during the planning process to maximize the group revenue and contribute to the MICE team revenue goal.</li><li>Creates and issues BEOs and Group resume to related department for internal communication and find the most effective way to deliver the group’s requirement to lead the success.</li><li>Attend weekly BEO meeting and Ops meeting to present event logistics and details to the internal teams.</li><li>Hosts internal and external Pre-con meeting for VIP groups to ensure both the client and resort team agree to all the group arrangement. Build the client’s confidence to the resort team through external Pre-con meeting by inviting client and resort’s management teams.</li><li>Monitors the effective resolution of guest issues that arise as a result of the planning process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li><li>Hosts internal and external Post-con meeting for required groups. Especially for the complaint groups to recap the service shortfall and recovery plan so that the team can avoid the reoccurrence of the same issue.</li><li>Responsible for post-event follow ups such as Thank you letter and meeting planner survey and share the comment with the related teams.</li><li>Keep abreast of meeting trends, including Food &amp; Beverage, AV, event technology, tabletops, decoration and useful systems/tools.</li><li>Lean and adopt INSPIRE Entertainment Resort’s service strategy and brand initiative in all aspects of the planning process.</li><li>Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations, and other hotel departments in order to maintain guest satisfaction.</li><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li><li>Retains and develops the relationship with the meeting planners to contribute the repeat business.</li><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to INSPIRE.</li></ul>Education and Qualifications:<ul><li>Bachelor’s degree in business administration, Sales, Marketing or related field.</li><li>Total 7+ years of experience in Hospitality or Leisure sales / planning. minimum of 3 years of direct involvement of hotel event sales/event planning or comparable experience preferred.</li><li>Refined verbal and written communication skills both in Korean and English.</li><li>Proficient in general computer knowledge.</li></ul>Competencies:<ul><li>A true desire to satisfy the needs of others in a fast-paced environment while carrying positive attitude.</li><li>Ability to develop strong relationships with the meeting planners.</li><li>Detail oriented, organized and be able to handle a fast-paced environment.</li><li>Excellent verbal and written communication and presentation skills</li><li>Shows imagination in developing new, creative approaches to problems or in modifying existing approaches.</li><li>Rapidly absorb and understand new information.</li><li>Creates sensible, realistic and practical solutions.</li><li>Efficiently and productively plan, organize, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities.</li><li>Excellent financial acumen.</li><li>The highest level of personal integrity.</li><li>Ability to multi-task.</li><li>Ability to prioritize work and meet deadlines.</li><li>Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues.</li><li>Be personable, likable, a good listener and a team player.</li><li>A creative and innovative approach to solving problems and resolving issues.</li></ul>Other Requirements:<ul><li>Maintaining confidentiality within the organization and protect any information that classified as confidential.</li><li>Requires a valid driver’s license and passport.</li><li>Guess Facing work Environment</li><li>Be able to stand for extended periods of time(while on duty)</li><li>Be able to lift &amp; Carry luggage when required</li><li>Be able to work in a fast-paced and Shift work environment</li><li>Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods(Shift Schedule) especially for planned Event.</li><li>Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)</li></ul>This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.&nbsp; INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary

[Inspireresort] MICE Planning Specialist(+3)